Food & Restaurants

Whataburger


Skip the phone tree

How to reach a real human at Whataburger

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Guest feedback via 1-800-6-BURGER or the Contact Us form; feedback email [email protected]; corporate HQ 210-476-6000. Majority-owned by BDT Capital Partners since 2019.
Customer Service
Main customer-service line
Customer Service
— Guest services line
1-800-6-BURGER
Listed at: whataburger.pissedconsumer.com
Primary Contact
— Corporate HQ, San Antonio
300 Concord Plaza Dr., San Antonio, TX; [email protected] used for complaints/feedback
Listed at: corporateofficehq.com (unofficial — try it)
Chief Executive
Debbie Stroud — President & CEO
Became CEO Jan 1, 2025, succeeding Ed Nelson
Listed at: stories.whataburger.com
Social/Media
— Media/PR relations
Press inquiries
Listed at: stories.whataburger.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Whataburger

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FDA Regulator

U.S. Food and Drug Administration (Food)

Problems with restaurant or packaged food (non-meat): foodborne illness, contamination, mislabeling, allergic reactions.

Food & Cosmetic Information Center. Meat/poultry go to USDA (below).
USDA FSIS Regulator

USDA Food Safety and Inspection Service

Problems with meat, poultry, or processed egg products — contamination, illness, mislabeling.

Meat & Poultry Hotline, Mon-Fri. Email [email protected].
Health Dept Regulator

State / Local Health Department

Restaurant sanitation, food handling, and foodborne-illness complaints — handled by your city or county health department.

Restaurant inspections are local; FoodSafety.gov points you to the right office.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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