BetterServiceNow is a noncommercial consumer movement with one job: bring customer service back from the dead. We collect the stories, rate the companies, and publish the contacts — so that no one has to fight the runaround alone or in the dark.
What we do
- Rate companies on how they actually treat people, using real customer stories — not marketing.
- Publish the stories, in people’s own words, after a quick review.
- List the way in — the direct lines and executive contacts a customer can escalate to, pulled out of the shadows and given away free.
- Organize the pledge — a public promise to reward good service and abandon bad service, out loud.
Where we stand
We are independent. No company pays to be rated, to be removed, or to be ranked higher — there is nothing to buy. We are not affiliated with any company named on this site.
We are free. The contacts and tools that other services hide behind a paywall are open here, on purpose. Getting help shouldn’t cost extra.
We tell the truth or nothing. Stories are clearly the opinions and first-hand experiences of the people who write them. Company contacts are publicly-listed business contacts, not invented and not private personal information. If we can’t verify something, we don’t dress it up as fact.
Who’s behind it
BetterServiceNow is a public-interest project of AzDesign Communications. It runs on the stories you send and the names you sign. That’s the whole business model: people, not sponsors.
The Watchdog
We watch. We document. We hold accountable. Every complaint has a story; every story deserves to be heard. The Watchdog cuts through the bureaucracy, shines a light on the truth, and doesn’t stop. You have a voice — we make sure it’s heard.