A consumer movement · not a company

Is customer
service dead?

Endless holds. Chatbots that loop. “Your call is important to us” — then a click. We’ve all felt it: the people who are supposed to help have vanished. Companies decided good service costs too much. The only people who can change that is us.

Sign the pledge Share your story
Skip the phone tree

Look up any company’s real contacts

Direct lines, support pages, and the people above the front desk — free.

0
people have signed the pledge
0
stories on the record
0
companies rated

Add your name →

Why this exists

It’s not you. It was designed this way.

Support got moved offshore, then to a script, then to a bot. Phone trees got longer on purpose. “Contact us” got buried three menus deep. None of that is an accident — it’s a budget decision, made because companies bet you’d give up. BetterServiceNow exists to prove that bet wrong: put the experiences in one place, rate the companies out loud, and make good service the cheaper option again.

Read the manifesto →

How it works
  1. Rate the companies that failed you.
  2. Share what actually happened.
  3. Sign the pledge and vote with your wallet.
Named & rated

The worst of the worst

All companies →

No ratings yet — be the first to put a company on the record. Share your story →

From real people

The stories

Read them all →

The wall is empty — for now. Be the first to speak up →

Customer service isn’t dead.
It’s waiting for us to demand it back.

One name at a time, one story at a time, we make bad service expensive again.

Sign the pledge