Food Delivery & Rideshare

Uber

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Skip the phone tree

How to reach a real human at Uber

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Uber has no general rider phone line; get help in-app or at help.uber.com. Uber Eats merchants can call 833-275-3287, and there is a 24/7 critical-safety/emergency line at (800) 285-6172.
Customer Service
Customer Service
— Uber Help Center (app-based support)
Primary support is in-app or via the online Help Center; no general consumer phone line.
Listed at: www.uber.com
Customer Service
— Uber Eats Merchant/Restaurant Support
24/7 US phone support for merchants, listed on Uber's official contact page.
Listed at: www.uber.com
Primary Contact
Andrew Macdonald — President and Chief Operating Officer
Listed as primary executive contact by the Elliott Report; email not reliably published.
Listed at: www.elliott.org
Chief Executive
Dara Khosrowshahi — Chief Executive Officer
CEO per Elliott Report; corporate HQ 1725 3rd Street, San Francisco. Exec email not reliably published.
Listed at: www.elliott.org
Social/Media
— Official Uber Support handle on X (Twitter)
@Uber_Support listed as official support social channel by Elliott Report.
Listed at: www.elliott.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Uber

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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