Streaming & Tech

Spotify

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Skip the phone tree

How to reach a real human at Spotify

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Spotify offers no phone support. Reach a human via the chat/contact form on the support site, the community forum, or its official @SpotifyCares account on X; [email protected] is the referenced support inbox.
Customer Service
Customer Service
Official contact page states 'We currently don't offer support by phone.' Reach a human via chat/contact form.
Listed at: support.spotify.com
Customer Service
Customer Service
Support email referenced by official @SpotifyCares account and consumer contacts source.
Listed at: www.elliott.org
Primary Contact
— US Corporate Office
US HQ: 4 World Trade Center, 150 Greenwich Street, 62nd Floor, New York, NY 10007. Parent Spotify Technology S.A. is based in Stockholm/Luxembourg. No corporate phone published.
Listed at: www.elliott.org
Chief Executive
Daniel Ek — Chief Executive Officer
Email is pattern-inferred ([email protected]) per consumer-contacts source, not officially published by Spotify.
Listed at: www.elliott.org (unofficial — try it)
Social/Media
— Official support handle
@SpotifyCares is Spotify's official customer support account on X.
Listed at: x.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Spotify

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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