Utilities & Energy

Southern California Edison


Skip the phone tree

How to reach a real human at Southern California Edison

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Residential customer service Mon-Fri 7a-7p and Sat 8a-5p PT; outage/safety line 24/7. Utility subsidiary of Edison International; escalate corporate matters to Edison International.
Customer Service
Main customer-service line
Customer Service
Customer Service
General residential customer service (billing, rates, account).
Listed at: www.sce.com
Primary Contact
Primary Contact
Edison International (parent holding company) general inquiries.
Listed at: www.edison.com
Chief Executive
Pedro J. Pizarro — President and CEO, Edison International
Parent-company CEO. Steven D. Powell is President & CEO of the SCE utility subsidiary.
Listed at: www.edison.com
Other
Other
24/7 line to report outages or voltage/safety issues.
Listed at: www.sce.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Southern California Edison

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

State PUC Regulator

State Public Utility Commission

Billing disputes, service quality, shutoffs, and rate complaints against your electric, gas, or water utility.

Utilities are regulated at the state level; NARUC points you to your state commission.
FERC Regulator

Federal Energy Regulatory Commission

Federal issues with interstate electric transmission, wholesale power, and natural-gas pipelines.

Most residential complaints go to your state PUC; FERC covers interstate/wholesale.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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