Streaming & Tech

SiriusXM

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Skip the phone tree

How to reach a real human at SiriusXM

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Multiple published CS/listener-care numbers; retention team handles cancellations. Escalate to subscription-revenue SVP, comms, or CEO via Elliott Report. HQ: 1221 Avenue of the Americas, New York.
Customer Service
Main customer-service line
Customer Service
Customer Service
Toll-free CS; Listener Care 888-539-7474; cancellations 866-635-2349.
Listed at: www.elliott.org
Primary Contact
Richard Beatty — SVP, Chief Subscription Revenue Officer
Primary escalation contact per Elliott Report.
Listed at: www.elliott.org
Secondary Contact
Jessica Casano-Antonellis — SVP, Head of Communications
Secondary escalation / media contact.
Listed at: www.elliott.org
Chief Executive
Jennifer C. Witz — Chief Executive Officer
HQ: 1221 Avenue of the Americas, New York, NY 10020.
Listed at: www.elliott.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about SiriusXM

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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