Utilities & Energy

Salt River Project


Skip the phone tree

How to reach a real human at Salt River Project

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Residential customer service available 24/7. SRP is a community-based, not-for-profit public power utility (no parent holding company).
Customer Service
Main customer-service line
Customer Service
Customer Service
24/7 residential customer service. Spanish: 602-236-1111.
Listed at: www.srpnet.com
Chief Executive
Jim Pratt — General Manager and Chief Executive Officer
Named GM & CEO succeeding retired Mike Hummel.
Listed at: media.srpnet.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Salt River Project

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

State PUC Regulator

State Public Utility Commission

Billing disputes, service quality, shutoffs, and rate complaints against your electric, gas, or water utility.

Utilities are regulated at the state level; NARUC points you to your state commission.
FERC Regulator

Federal Energy Regulatory Commission

Federal issues with interstate electric transmission, wholesale power, and natural-gas pipelines.

Most residential complaints go to your state PUC; FERC covers interstate/wholesale.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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