Streaming & Tech

Roku

no ratings yet

Skip the phone tree

How to reach a real human at Roku

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Roku consumer support is primarily online at support.roku.com (help articles plus chat/virtual assistant); there is no widely published consumer phone line. Investor and media matters route to Roku's IR/media contacts; corporate HQ is 1173 Coleman Ave, San Jose, CA 95110.
Customer Service
Customer Service
— Roku Support portal
Primary support channel: help articles plus chat/virtual assistant. No published consumer phone line.
Listed at: support.roku.com
Primary Contact
Conrad Grodd — Investor Relations
Roku's published IR contact (appears on official Roku press releases and IR contact page).
Listed at: www.roku.com
Social/Media
Jack Evans — Media / Press Relations
Roku's published press/media contact (listed on official Roku newsroom press releases).
Listed at: newsroom.roku.com
Chief Executive
Anthony Wood — Founder, Chairman & Chief Executive Officer
Founder and current CEO/Chair. No published personal contact; corporate mail c/o Roku, Inc., 1173 Coleman Ave, San Jose, CA 95110.
Listed at: en.wikipedia.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Roku

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


What people said

No published stories about Roku yet. Be the first →

Had a run-in with Roku?

Add your rating and your story. It moves the average — and the pressure.

Share your story

← All companies