Telecom & Internet

Optimum

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Skip the phone tree

How to reach a real human at Optimum

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Call Optimum customer service, then escalate to Altice USA Executive Customer Relations ([email protected]) or the named executive-relations contacts using [email protected].
Customer Service
Main customer-service line
+1-866-347-4784 · Support page →
Customer Service
— Altice USA Customer Service
+1-816-279-1234 · Contact form →
Altice USA / Optimum customer service line listed by Elliott Advocacy.
Listed at: www.elliott.org
Primary Contact
Vinny Guerrera — Director, Executive Customer Relations
[email protected]
Executive customer-relations primary contact published via Elliott Advocacy directory; pattern [email protected].
Listed at: www.elliott.org
Secondary Contact
Beth Rosenfeld — Senior Director, Executive Customer Relations
[email protected]
Secondary executive contact via Elliott Advocacy directory.
Listed at: www.elliott.org
Chief Executive
Dennis Mathew — Chairman and Chief Executive Officer
[email protected]
CEO contact via Elliott Advocacy directory (page spells the address '[email protected]'; correct name is Dennis Mathew, so verify spelling). Pattern [email protected].
Listed at: www.elliott.org (unofficial — try it)

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.

Still stonewalled? Go over their head

File an official complaint about Optimum

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FCC Regulator

Federal Communications Commission

Complaints about phone, wireless, internet, cable, and satellite providers, including billing, service, unwanted calls/texts, and outages.

File a complaint → 1-888-225-5322
1-888-225-5322 = 1-888-CALL-FCC. Files an informal complaint that is served on the carrier; free to file.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

File a complaint → 1-877-382-4357
1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

File a complaint →
NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

File a complaint →
Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.

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