Streaming & Tech

Meta

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Skip the phone tree

How to reach a real human at Meta

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Meta offers no public consumer phone line; its own Help Center states any 'Meta support' phone number is likely a scam. Reach help via the Help Center and the Meta AI support assistant in-app; board/shareholder correspondence goes by mail to the Corporate Secretary at HQ.
Customer Service
Support page
https://www.meta.com/help/ →
Customer Service
— Meta Help Center
Contact form →
Primary consumer support: Help Center articles plus the Meta AI support assistant on Facebook/Instagram. No phone line.
Listed at: www.meta.com
Customer Service
— Phone support availability (official policy)
Contact form →
Official statement: Meta has no general public customer-service phone number; numbers claiming to be Meta support are potentially scams.
Listed at: www.facebook.com
Primary Contact
Corporate Secretary, Meta — Corporate/Board correspondence
Written correspondence to the Board/company: Corporate Secretary, Meta, 1 Meta Way, Menlo Park, CA 94025 (per IR governance page).
Listed at: investor.atmeta.com
Chief Executive
Mark Zuckerberg — Founder, Chairman & Chief Executive Officer
Contact form →
Current CEO per official leadership page. No published personal contact.
Listed at: www.meta.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.

Still stonewalled? Go over their head

File an official complaint about Meta

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

File a complaint → 1-877-382-4357
1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

File a complaint →
NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

File a complaint →
Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.

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