Gas & Convenience

Marathon

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Skip the phone tree

How to reach a real human at Marathon

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Customer Relations 1-866-462-7284 ([email protected]) handles Marathon-branded station and fuel questions; Marathon Rewards has a separate line. Publicly traded (NYSE: MPC), HQ Findlay, OH; MPC previously owned Speedway (sold to 7-Eleven in 2021).
Customer Service
Main customer-service line
Customer Service
Customer Service
Marathon Petroleum Customer Relations phone, email and contact page for branded-station questions.
Listed at: www.marathonpetroleum.com
Secondary Contact
— Marathon Rewards support
Marathon Rewards loyalty program support line.
Listed at: marathon-petroleum.pissedconsumer.com (unofficial — try it)
Chief Executive
Maryann T. Mannen — Chairman, President & CEO
CEO since August 2024; elected Chairman effective January 1, 2026.
Listed at: www.marathonpetroleum.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Marathon

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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