Health Insurance

Kaiser Permanente

—no ratings yet
Rate Kaiser Permanente Company site →
Skip the phone tree

How to reach a real human at Kaiser Permanente

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

National member services is 1-800-464-4000 (works across regions); claims/benefits questions 1-800-810-4766. 24/7 chat via 'Chat with KP' in the member portal. Corporate HQ is the Ordway Building, One Kaiser Plaza, Oakland, CA.
Customer Service
Main customer-service line
1-800-464-4000 · Support page →
Customer Service
Customer Service
1-800-464-4000 · Contact form →
National Member Services Contact Center; TTY 711. 24/7 'Chat with KP' available in the member portal.
Listed at: healthy.kaiserpermanente.org
Secondary Contact
— Claims status / benefits line
1-800-810-4766 · Contact form →
For questions about claims status, member benefits, and general claims payment.
Listed at: healthy.kaiserpermanente.org
Chief Executive
Greg A. Adams — Chair & Chief Executive Officer, Kaiser Permanente (Kaiser Foundation Health Plan & Hospitals)
Contact form →
Chairman & CEO of Kaiser Permanente; headquartered in the Ordway Building, Oakland, CA.
Listed at: en.wikipedia.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.

Still stonewalled? Go over their head

File an official complaint about Kaiser Permanente

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

State DOI / NAIC Regulator

State Department of Insurance (via NAIC)

Complaints against insurers for auto, home, property/casualty, life, and health policies: claim delays and denials, cancellations, and policy disputes.

File a complaint →
Insurance is regulated at the state level. NAIC's consumer page points you to your own state DOI, which handles the actual complaint. Phone varies by state.
CMS / Medicare Regulator

Medicare (Centers for Medicare & Medicaid Services)

Complaints and grievances about Medicare, Medicare Advantage, and Part D plans: coverage, quality of care, plan service, and enrollment issues.

File a complaint → 1-800-633-4227
1-800-633-4227 = 1-800-MEDICARE, available 24/7. Unresolved issues can be escalated to the Medicare Beneficiary Ombudsman.
HealthCare.gov Regulator

Health Insurance Marketplace (HealthCare.gov)

Issues and appeals for federal Marketplace (ACA) health plans: eligibility determinations, enrollment problems, and coverage denials.

File a complaint → 1-800-318-2596
Marketplace Call Center (1-800-318-2596) is 24/7. Submitted appeals are handled by the Marketplace Appeals Center at 1-855-231-1751.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

File a complaint → 1-877-382-4357
1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

File a complaint →
NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

File a complaint →
Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.

What people said

No published stories about Kaiser Permanente yet. Be the first →

Had a run-in with Kaiser Permanente?

Add your rating and your story. It moves the average — and the pressure.

Share your story

← All companies