Food Delivery & Rideshare

Instacart

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Skip the phone tree

How to reach a real human at Instacart

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Instacart customer support is (888) 246-7822 or [email protected]; most help is handled in-app and via the Help Center.
Customer Service
Main customer-service line
Customer Service
— Instacart Customer Support
Customer support phone and email per Elliott Report.
Listed at: www.elliott.org
Primary Contact
Caiman Howe — Director, Customer Experience
Email per Elliott Report (pattern [email protected]); not officially confirmed.
Listed at: www.elliott.org (unofficial — try it)
Secondary Contact
Thomas Maguire — VP and Head of Operations
Email per Elliott Report; not officially confirmed.
Listed at: www.elliott.org (unofficial — try it)
Chief Executive
Chris Rogers — Chief Executive Officer
Rogers became CEO in August 2025, succeeding Fidji Simo (now board chair after joining OpenAI). Email per Elliott Report pattern; not officially confirmed.
Listed at: www.grocerydive.com (unofficial — try it)

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Instacart

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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