Travel & Hospitality

Hyatt

no ratings yet

Skip the phone tree

How to reach a real human at Hyatt

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Guest/consumer affairs 800-323-7249 or [email protected]; reservations 800-233-1234. Escalate to Chief Commercial Officer, Group President Americas, or CEO office in Chicago.
Customer Service
Main customer-service line
Customer Service
— Consumer Affairs / Guest Service
Reservations line 800-233-1234.
Listed at: www.elliott.org
Primary Contact
Mark Vondrasek — Chief Commercial Officer
Published primary escalation contact.
Listed at: www.elliott.org
Secondary Contact
Pete Sears — Group President, Americas
Published escalation contact.
Listed at: www.elliott.org
Chief Executive
Mark S. Hoplamazian — President and Chief Executive Officer
HQ 150 N Riverside Plaza, Chicago.
Listed at: www.elliott.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Hyatt

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

DOT ACPD Regulator

U.S. Department of Transportation, Office of Aviation Consumer Protection

Airline and ticket-agent complaints: flight delays and cancellations, refunds, baggage, bumping, disability and discrimination issues.

The primary U.S. regulator for airline passenger service complaints; covers the air-travel portion of trips booked through travel sites.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


What people said

No published stories about Hyatt yet. Be the first →

Had a run-in with Hyatt?

Add your rating and your story. It moves the average — and the pressure.

Share your story

← All companies