Airlines

Frontier Airlines

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U.S. ultra-low-cost airline.


Skip the phone tree

How to reach a real human at Frontier Airlines

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Frontier has no traditional phone reservations desk for many issues; use 24/7 live chat or WhatsApp (720) 902-3969. To escalate past chat, email Customer Advocacy or mail Attn: Customer Relations, PO Box 492085, Denver, CO 80249.
Customer Service
Main customer-service line
Customer Service
Customer Service
General customer service line; Frontier steers most contact to 24/7 web chat and WhatsApp (720) 902-3969.
Listed at: www.elliott.org
Primary Contact
Jonathan Shamo — Director of Customer Advocacy
Customer Advocacy escalation; the 602 number is the published customer-relations line.
Listed at: www.elliott.org
Secondary Contact
Miki James — Supervisor Customer Advocacy
Secondary Customer Advocacy escalation contact.
Listed at: www.elliott.org
Chief Executive
James G. Dempsey — President and Chief Executive Officer
Named President and CEO effective Jan 2026 (interim from Dec 15, 2025), succeeding Barry Biffle; confirmed at news.flyfrontier.com.
Listed at: www.elliott.org
Social/Media
Social/Media
Official Frontier X/Twitter handle @FlyFrontier used for support DMs.
Listed at: twitter.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Frontier Airlines

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

DOT ACPD Regulator

U.S. Department of Transportation, Office of Aviation Consumer Protection

Airline and ticket-agent complaints: flight delays and cancellations, refunds, baggage, bumping, disability and discrimination issues.

The primary U.S. regulator for airline passenger service complaints; covers the air-travel portion of trips booked through travel sites.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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