Automotive

Ford Motor

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Skip the phone tree

How to reach a real human at Ford Motor

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Call the Ford Customer Relationship Center (1-800-392-3673). Written escalations go to Ford Motor Company Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48121.
Customer Service
Main customer-service line
Customer Service
— Ford Customer Relationship Center
US customer service; Mon-Fri 8a-11p, Sat 8a-8p ET.
Listed at: www.ford.com
Secondary Contact
— Corporate Contact
Ford corporate contact routing.
Listed at: corporate.ford.com
Chief Executive
Jim Farley — President & CEO, Ford Motor Company
Company CEO.
Listed at: media.ford.com
Social/Media
— Ford on X (Twitter)
Official Ford social handle.
Listed at: www.ford.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Ford Motor

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

NHTSA Regulator

National Highway Traffic Safety Administration

Vehicle safety defects and recalls — report a problem with a car, tire, or child seat.

Vehicle Safety Hotline. For sales/warranty disputes use the FTC or your state AG.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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