Streaming & Tech

Disney+

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Skip the phone tree

How to reach a real human at Disney+

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Reach a human via the Disney+ Help Center (live chat/phone options at help.disneyplus.com/contact-us) or the official support handle @DisneyPlusHelp on X. To escalate to the corporate level, use The Walt Disney Company main line (818) 560-1000 at the Burbank HQ; Disney's streaming/DTC operation is led by DTC President Joe Earley.
Customer Service
Customer Service
— Disney+ Help Center / Contact Us
Official Disney+ contact page with live chat/phone routing. No CS phone number is published statically on the page.
Listed at: help.disneyplus.com
Primary Contact
— The Walt Disney Company Corporate / Executive Office
Corporate switchboard for parent company; HQ 500 South Buena Vista Street, Burbank, CA 91521. Customer-relations line also published: (818) 560-1930.
Listed at: www.elliott.org
Secondary Contact
Joe Earley — President, Direct-to-Consumer, Disney Entertainment (oversees Disney+ / Hulu streaming)
DTC/streaming head; contact published on Elliott Advocacy. Email follows Disney's [email protected] corporate pattern (same pattern as verified [email protected]); not individually published by Disney.
Listed at: www.elliott.org (unofficial — try it)
Chief Executive
Josh D'Amaro — Chief Executive Officer, The Walt Disney Company
Named CEO effective March 18, 2026, succeeding Robert A. Iger (per official Disney press release). No personal email published.
Listed at: thewaltdisneycompany.com
Social/Media
— Disney+ Help (official support handle)
Active official Disney+ support account on X (@DisneyPlusHelp); directs users to phone/chat at disneyplus.link/ContactUs.
Listed at: x.com
Legal/Privacy
Kristina Schake — Senior EVP & Chief Communications Officer, The Walt Disney Company
Primary corporate communications/escalation contact published on Elliott Advocacy.
Listed at: www.elliott.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Disney+

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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