Banks & Finance

Credit Karma


Skip the phone tree

How to reach a real human at Credit Karma

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

No published customer-service phone number; support is via help center, in-app chat/case form. A subsidiary of Intuit Inc. Credit disputes must go to the credit bureaus, not Credit Karma.
Customer Service
Customer Service
Customer Service
Submit a support case; chat bot in help center. No CS phone line published.
Listed at: support.creditkarma.com
Primary Contact
Primary Contact
Member help center.
Listed at: help.creditkarma.com
Chief Executive
Kenneth Lin — Founder & CEO
Listed at: en.wikipedia.org
Other
— Parent company
Subsidiary of Intuit Inc.
Listed at: en.wikipedia.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Credit Karma

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

CFPB Regulator

Consumer Financial Protection Bureau

Complaints about banks, credit cards, loans, mortgages, credit reporting, debt collection, and payment services (e.g., PayPal, prepaid cards).

Forwards complaints to the company and expects a response, typically within 15 days. Covers most financial products regardless of who charters the provider.
OCC Regulator

Office of the Comptroller of the Currency - HelpWithMyBank

Complaints about national banks and federal savings associations (institutions with 'National' or 'N.A.' in the name), including accounts and fees.

OCC Customer Assistance Group. Only covers OCC-regulated national banks; for state-chartered banks or broader issues, use the CFPB.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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