Food & Restaurants

Cracker Barrel Old Country Store


Skip the phone tree

How to reach a real human at Cracker Barrel Old Country Store

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Guest relations at 1-800-333-9566 or via guestrelations.crackerbarrel.com; home office at 305 Hartmann Dr, Lebanon TN. Public company (Nasdaq: CBRL). Privacy: [email protected].
Customer Service
Main customer-service line
Customer Service
— Home office guest relations
M-F 8am-5pm CT
Listed at: cracker-barrel.pissedconsumer.com
Primary Contact
— Guest Relations support portal
FAQ, chat, and contact form
Listed at: guestrelations.crackerbarrel.com
Chief Executive
Julie Masino — President & CEO
CEO since Nov 2023; succession announced with David Deno set to take over around Aug 10, 2026
Listed at: investor.crackerbarrel.com
Legal/Privacy
— Privacy contact
Also [email protected] for DMCA notices
Listed at: cracker-barrel.pissedconsumer.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Cracker Barrel Old Country Store

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FDA Regulator

U.S. Food and Drug Administration (Food)

Problems with restaurant or packaged food (non-meat): foodborne illness, contamination, mislabeling, allergic reactions.

Food & Cosmetic Information Center. Meat/poultry go to USDA (below).
USDA FSIS Regulator

USDA Food Safety and Inspection Service

Problems with meat, poultry, or processed egg products — contamination, illness, mislabeling.

Meat & Poultry Hotline, Mon-Fri. Email [email protected].
Health Dept Regulator

State / Local Health Department

Restaurant sanitation, food handling, and foodborne-illness complaints — handled by your city or county health department.

Restaurant inspections are local; FoodSafety.gov points you to the right office.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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