Travel & Hospitality

Choice Hotels


Skip the phone tree

How to reach a real human at Choice Hotels

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Customer relations 800-300-8800; hotel reservations 877-424-6423. Corporate HQ in Phoenix, AZ (301-592-5000 general line). Escalate to Customer Engagement/Customer Care managers, then CEO Patrick Pacious.
Customer Service
Main customer-service line
Customer Service
— Customer Relations
Reservations line 877-424-6423.
Listed at: www.choicehotels.com
Primary Contact
Jean LaPoint — Manager, Customer Engagement
Published primary escalation contact.
Listed at: www.elliott.org
Secondary Contact
Jason Coats — Senior Director, Customer Care
Published escalation contact.
Listed at: www.elliott.org
Chief Executive
Patrick Pacious — President and Chief Executive Officer
Corporate HQ 6811 E Mayo Blvd, Phoenix, AZ 85054.
Listed at: www.elliott.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Choice Hotels

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

DOT ACPD Regulator

U.S. Department of Transportation, Office of Aviation Consumer Protection

Airline and ticket-agent complaints: flight delays and cancellations, refunds, baggage, bumping, disability and discrimination issues.

The primary U.S. regulator for airline passenger service complaints; covers the air-travel portion of trips booked through travel sites.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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