Banks & Finance

Cash App

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Skip the phone tree

How to reach a real human at Cash App

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Cash App is a product of Block, Inc. (formerly Square). In-app chat is available and preferred; there is a single official phone line and Cash App will never ask for your PIN, sign-in code, or full card number.
Customer Service
Main customer-service line
1-800-969-1940 · Support page →
Customer Service
Customer Service
1-800-969-1940 · Contact form →
Only official Cash App support phone line; in-app chat also available.
Listed at: cash.app
Primary Contact
Primary Contact
Contact form →
Official help center / contact hub for account issues.
Listed at: cash.app
Chief Executive
Jack Dorsey — Block Head / CEO, Block, Inc. (parent)
CEO of parent Block, Inc.
Listed at: en.wikipedia.org
Other
— Parent company
Contact form →
Parent is Block, Inc., 1955 Broadway, Suite 600, Oakland, CA 94612.
Listed at: cash.app

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.

Still stonewalled? Go over their head

File an official complaint about Cash App

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

CFPB Regulator

Consumer Financial Protection Bureau

Complaints about banks, credit cards, loans, mortgages, credit reporting, debt collection, and payment services (e.g., PayPal, prepaid cards).

File a complaint → 1-855-411-2372
Forwards complaints to the company and expects a response, typically within 15 days. Covers most financial products regardless of who charters the provider.
OCC Regulator

Office of the Comptroller of the Currency - HelpWithMyBank

Complaints about national banks and federal savings associations (institutions with 'National' or 'N.A.' in the name), including accounts and fees.

File a complaint → 1-800-613-6743
OCC Customer Assistance Group. Only covers OCC-regulated national banks; for state-chartered banks or broader issues, use the CFPB.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

File a complaint → 1-877-382-4357
1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

File a complaint →
NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

File a complaint →
Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.

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