Travel & Hospitality

Best Western


Skip the phone tree

How to reach a real human at Best Western

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Customer care 800-528-1238 or [email protected]; reservations 800-780-7234. Best Western is a member-owned hospitality association; corporate HQ in Phoenix (602-957-4200). Escalate to President/CEO office.
Customer Service
Main customer-service line
Customer Service
— Customer Care
Reservations 800-780-7234; 24/7.
Listed at: best-western.pissedconsumer.com
Chief Executive
Larry Cuculic — President and Chief Executive Officer
No personal email published; HQ 6201 N 24th Pkwy, Phoenix, AZ 85016.
Listed at: corporateofficehq.com
Other
— Corporate Office
Phoenix HQ switchboard.
Listed at: corporateofficehq.com

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Best Western

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

DOT ACPD Regulator

U.S. Department of Transportation, Office of Aviation Consumer Protection

Airline and ticket-agent complaints: flight delays and cancellations, refunds, baggage, bumping, disability and discrimination issues.

The primary U.S. regulator for airline passenger service complaints; covers the air-travel portion of trips booked through travel sites.
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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