Retail & Delivery

Bath & Body Works


Skip the phone tree

How to reach a real human at Bath & Body Works

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Standalone company (spun off from L Brands). Customer service 800-756-5005. Escalate to Chief Customer Officer, then Customer Relations COO, then CEO. Elliott lists Gina Boswell as CEO; Daniel Heaf was appointed CEO in May 2025.
Customer Service
Main customer-service line
Customer Service
Customer Service
Corporate 614-415-7000
Listed at: www.elliott.org
Primary Contact
Maurice Cooper — Chief Customer Officer
Listed at: www.elliott.org
Secondary Contact
Tami Birden — Customer Relations COO
Listed at: www.elliott.org
Chief Executive
Gina Boswell — Chief Executive Officer
Daniel Heaf appointed CEO May 2025 per press reports; Elliott still lists Boswell
Listed at: www.elliott.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about Bath & Body Works

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

USPS Complaint avenue

USPS Office of the Consumer Advocate

Complaints about U.S. Postal Service delivery: late, lost, or damaged mail and packages, and service problems at local post offices.

1-800-275-8777 = 1-800-ASK-USPS. Operational complaint channel within USPS. For missing packages use the Missing Mail search at usps.com/help/missing-mail.htm.
PRC Regulator

Postal Regulatory Commission

Complaints that the Postal Service is not complying with postal laws or regulations, and concerns about postal policy such as rates and service standards.

Independent federal regulator of the USPS. Handles regulatory/policy complaints rather than individual lost-mail claims (use USPS for those first).
FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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