Fitness & Gyms

24 Hour Fitness


Skip the phone tree

How to reach a real human at 24 Hour Fitness

The direct lines and the people above the front desk — publicly-listed business contacts, put in one place so no one gets buried in a menu. Start at the top; climb when you hit a dead end.

Support is primarily email-based; there is no widely published main CS phone. Cancellation and billing issues route to [email protected]. Company emerged from 2020 bankruptcy; escalate via member service email then corporate office in San Ramon.
Customer Service
Main customer-service line
Customer Service
— Member Service (Account/Billing/Cancellation)
Handles account, payments/charges, activation/cancellation.
Listed at: 24-hour-fitness.pissedconsumer.com
Customer Service
— General Customer Service
General member service questions.
Listed at: 24-hour-fitness.pissedconsumer.com
Chief Executive
Karl Sanft — Chief Executive Officer
No personal email published.
Listed at: www.24hourfitness.com
Other
— Corporate Office
24 Hour Fitness USA, LLC, 12647 Alcosta Blvd, 5th Floor, San Ramon, CA 94583; mailing PO Box 2689, Carlsbad, CA 92018.
Listed at: www.bbb.org

Contacts are publicly-listed business/executive contacts, compiled for consumers. Know a better line, or one that’s out of date? Tell us.


Still stonewalled? Go over their head

File an official complaint about 24 Hour Fitness

When the company won’t budge, these are the agencies with real leverage — regulators and consumer-protection offices that take complaints, on the record, for free. Companies pay attention to these in a way they never pay attention to you on hold.

FTC Regulator

Federal Trade Commission

Deceptive or unfair business practices, billing problems, scams, false advertising, and general consumer fraud across any industry.

1-877-382-4357 = 1-877-FTC-HELP. Spanish site at reportefraude.ftc.gov. Reports feed law enforcement but the FTC does not resolve individual disputes.
State AG Regulator

State Attorney General - Consumer Protection

Consumer fraud, unfair or deceptive practices, and billing disputes under each state's consumer protection laws. The right office depends on your state.

NAAG 'Find My AG' directory is a pointer to your own state/territory AG, who accepts the actual complaint. Phone varies by state, so none listed here.
BBB Complaint avenue

Better Business Bureau

Mediation of marketplace disputes between consumers and businesses, plus reviews and scam reporting. Not a government agency.

Private nonprofit, not a regulator. Offers voluntary mediation; businesses are not legally required to respond. Phone varies by local BBB.

Official agency contacts, compiled for consumers. Filing is free — you never need a paid service. See the full agency directory.


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